I'm designing the incident-handling flows for an EV rental app in Thailand — what should happen when a vehicle won't start, runs out of charge on the road, gets scratched, or is in an accident. I'm looking for people with real experience renting a car, scooter, or motorbike abroad who ran into something like this. 15-20 minutes in whatever format works for you — this is design research, not an ad or a sales pitch.